Contact
One address, and the founder reads it.
No support tier, no ticket queue and no bot in front of the inbox — which is a feature at this size and will not survive scale, so use it while it lasts.
What to include
Each of these gets answered faster with one specific detail attached.
- Support & bugs
- The prompt, the agent you had selected, and a screenshot.Most issues reproduce from exactly that, and almost none reproduce from “it didn’t work”.
- Tier payments
- Your payment reference and the email on your RafayGen account.Go, Plus and Extreme are verified by hand after a NayaPay or UBL transfer — usually within a few hours.
- API & partnerships
- What you are building, in a sentence or two.Read the developers page first — it says plainly what is and is not ready.
- Press
- Anything from the press kit that you cannot find in it.Facts, photographs and usage terms live at /press.
Direct
- Phone
- +92 327 2701575Pakistan Standard Time.
- Who answers
- Abdul Rafay AmirFounder & sole engineer, RafayGen AI
Before you write
The documentation covers agents, images, documents, the voice orb and OCR, and the blog has the step-by-step versions. If the answer is in either of them you will get a link back rather than a faster answer — and if it is not, that gap is itself worth knowing about, so say so.